Investor Grievance Policy-stock Broker And Dp

1. Handling of all investor grievances is a centralized function and is being handled by Compliance department at corporate office.

2. Under the SEBI directive two designated e-mail ids has been created-for Stock Broker “bsecomplaints@trustedshares.in” and another for Depository Participant “dpcomplaints@trustedshares.in” and the same has been displayed on our website https://www.trustedshares.in.

3. This e-mail id would be monitored by compliance department on daily basis.

4. All Investor Grievances (hard copy or soft copy) that are received at the office and offices at sub-brokers, remisiers and authorized persons (herein after referred as “associates”) should after incorporating their comments /remarks if any, forwarded within 2 working days of the receipt of the complaint to the Compliance Department at corporate office for further action.

5. All the Investor Grievances received at the respective email ids bsecomplaints@trustedshares.in and dpcomplaints@trustedshares.in would be verified and scrutinize by the concern compliance department and it would initiate necessary steps to resolve the complaint within 1 -2 working days of the receipt of the complaint.

6. Any course of action which involves the concerned department informed to the concerned head of the department

7. All investor grievances should be resolved within time period of 15-30 days of the receipt of the complaint to the department.

8. All the branches and associates would maintain an investor grievance register. This register would be subject to audit and inspection by the compliance officer of the company.

9. After verification and scrutiny the appropriate steps would be initiated to resolve the complaint at the earliest.

10. The compliance officer would ensure that it gives its sign-off only after the complaint is resolved.